Refund policy
We Want You to Love Your Purchase
If you are not completely satisfied with your purchase, we're here to help.
Return Period
Items may be returned or exchanged within 7 days of delivery, provided they meet the conditions below.
Return Conditions
Returned items must:
-
Be unworn and unused.
-
Be unwashed.
-
Have all original tags attached.
-
Be returned in their original packaging.
-
Be free from stains, perfume, deodorant, or damage.
La Maravilla reserves the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items cannot be returned or exchanged:
-
Sale or clearance items
-
Gift cards
-
Customized or altered garments
-
Items damaged through misuse or improper care
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order.
We will arrange a replacement or refund after reviewing the issue.
Refunds
Once your return has been inspected and approved, refunds will be processed using the original payment method.
Processing times may vary depending on your bank or payment provider.
Shipping charges are generally non-refundable unless the return is due to our error.
Exchanges
Exchanges are subject to stock availability.
If your requested size or color is unavailable, we may offer a refund or store credit.
Return Shipping
Unless the item is defective or supplied incorrectly, customers are responsible for return shipping costs.
Contact
For assistance with returns or exchanges, please contact our customer support team before sending your item.